EP 88 – Building AI chatbots for customer retention with Marco Dassisti

EP 88 – Building AI chatbots for customer retention with Marco Dassisti

Episode Stream



Join us on the WHU Most Awesome Founder Podcast as we dive into the world of entrepreneurship with Marco Dassisti, a seasoned alumnus of WHU’s MBA program and the founder of kitchX and Qualimero.🔊🚀

Discover the highs and lows of building a startup, the power of conversational commerce, and the future of WhatsApp as a sales channel. From scalability challenges to the excitement of creating a new venture, Marco shares valuable insights and lessons learned along the way.🔥

Don’t miss this engaging conversation packed with inspiration and practical wisdom!🌟💡



(1:00) Marco gives an intro to his background

(3:15) Discussing the Problem of scalability in the case of kitchX

(5:40) Explaining what Qualimero is all about

(9:00) Overview of the current lead journey and their pain points

(11:05) Importance of quality assurance for Large Language Models in sales

(14:30) Exploring why conversion of customers is difficult for startups

(16:30) The drive of being an entrepreneur and lessons learned from kitchX

(20:50) Analyzing the future of WhatsApp in the context of Meta

(24:00) Discussion on German conservatism

(25:15) Insights into intrapreneurship at OBI

(30:00) Comparing No-Code vs. having a technical co-founder

(34:20) MBA Program of WHU and entrepreneurship

(36:25) Podcast and book recommendations


Marco’s recommendations:

How Big Things Get Done